Customer information is not safe with TataIndicom

Hello,

I have been raising this issue with Tata indicom guys for some time now and even had a few heated arguments with customer service agents and a few supervisors but their normal response is that they hang up on me saying this is what their procedure is.

"Your details are at risk with Tata"

This is what the problem is : When you call up their customer service they ask you for your id which is the e-mail address they would have provided at the time you got the connection and some of us actually use their e-mail service so that e-mail address is not something that only the customer knows... any one can get hold of that right ... those people who you would have sent e-mails to...

Now carry on reading and see how safe your personal details are with Tata indicom broadband customer service department...

Once you provide the e-mail address instead of asking you to confirm the details they start like a parrot and will tell you your name is blah blah blah your phone number is blah blah blah and your home phone is blah blah blah and your address is so and so...

My point is that any tom dick or harry can call up Tata indicom's customer service and tell them my e-mail address and get all my confidential details from Tata without any efforts atall... What is this?

Here is what Tata indicom customer service people do:

Customer calls up:

Customer service agent : What is your id sir/madam
Customer: My id is abcdefgh@vsnl.net.in
Customer service agent : Thanks for providing the id... Your name is Mr so and so and your telephone number is 123456789 and you are calling from xyz city ...

Please read the whole story and listen to the recorded call here : http://www.indiabroadband.net/tata-indicom-broadband/22255-tataindicom-broadband-customer-service-gives-away-confidential-customer-information.html

Regards
Admin
www.indiabroadband.net
admin@indiabroadband.net